Ryzom

The idea is to have a ticket system in-game and in the web.

Both would be connected.

For example a player is having problems with an item, so he/she decides to open an in-game ticket and press submit, the ticket is created and in the game they see a message saying the ticket will be answered soon.

Then the support team can go to the web help desk and receive that ticket, the CS checks what he/she can do to solve the player's issue and replies to the ticket.

The player in the game will then see the message "Your ticket has been answered" and the player will be able to see the CS/GM Response.

The ticket window will have a new button when a CS/GM replies to the player's ticket and that button will "Need More Support" to let the player keep in contact with the CS/GM.

Once the player is satisfied with the reply they can press the Case Resolved button and that ticket will be automatically closed and stored to keep it for the record.

The ticket window for the player will have a limited amount of characters to type, we don't want to have walls of text from the players :P

This system would work in real-time or it could have a couple of minutes delay.

Even if the player is offline they would be able to read the CS/GM Response when they log back online.

The Tickets will work per character and not per account, that way they can open a different ticket for each character.

If someone can do this server and client side, I would be willing to do the web project to go along with the ticket system.

What everyone thinks about this idea?