Ryzom - Trial unsubscription

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Ryzom - Trial unsubscription

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Ryzom (http://forums.ryzom.com/index.php)

- Technical Support (http://forums.ryzom.com/forumdisplay.php?f=15)

- - Trial unsubscription (http://forums.ryzom.com/showthread.php?t=15167)

ozymand

June 3rd, 2005 05:35 PM

Trial unsubscription

I have completely failed to make the trial work in any way and would like to cancel it to avoid paying for it. But I haven't recieved an activation mail with my password, and all mail i send to billing-ee@ryzom.com gets bounced. I just really wont pay 25 E for a game i have never played and will not be able to.

Zerlin

June 4th, 2005 03:13 PM

Re: Trial unsubscription

Have you gone into your Profile Account Management and tried to unsubscribe? You may have to delete the cached files in your browser to see all the links.

ozymand

June 4th, 2005 08:54 PM

Re: Trial unsubscription

I can't, because I never recieved any email with my password, and I have tried the forgotten password button but i never recieve anything

Zerlin

June 5th, 2005 12:58 AM

Re: Trial unsubscription

Quote:

Originally Posted by ozymand

I can't, because I never recieved any email with my password, and I have tried the forgotten password button but i never recieve anything

Chances are that the mail is in your Junk or Spam folder. If not, then I would say you must have entered the wrong email address. If the mail is not there then email billing-ee@ryzom.com to get things straightened out.

ozymand

June 5th, 2005 01:45 PM

Re: Trial unsubscription

Quote:

Originally Posted by Zerlin

I am quite sure I entered the right email adress, I have tried a bunch of times. And as I said all my email to billing-ee@ryzom.com gets bounced. I dont know if its a problem with my email provider, but I don't think so because there is no problems with any other adresses

cygnus

June 5th, 2005 03:59 PM

Re: Trial unsubscription

All my invoice reciepts etc come from support-ee@ryzom.com maybe give that address a try

ozymand

June 7th, 2005 10:14 AM

Re: Trial unsubscription

Thanks, I will. Only now I HAVE been charged money for a game i never played and have uninstalled. I'm getting pretty pissed off at this.

ozymand

June 7th, 2005 10:30 AM

Re: Trial unsubscription

And of course, NOW the forgotten password thing works. Argh!

mmatto

June 7th, 2005 10:31 AM

Re: Trial unsubscription

You should contact your credit card company and block the transfer of money as merchandise was not delivered.

ozymand

June 7th, 2005 11:22 AM

Re: Trial unsubscription

I just did and I don't think I have valid argumentation to prove I haven't recieved the product, and it is not just me who is a screw-up that can't type my email adress right. I have written to the support adress you gave me and have recieved a place in the line waiting for help.
I don't know, maybe I should just download the game again anf try and see if I can play it just this month, to get something for my money.

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