[SUPPORT] List of the main error messages
 

Hello,

You will find below the list of common error messages that you might encounter when launching, logging in or patching Ryzom.

In case you couldn't solve your issue through one of the links below, you can contact our Customer Support team:
- on our live chat support, 'CeB' (download the program for Arispotle server here).
- on the technical support board.
- by sending an email at support-ee@ryzom.com.
- on the account support board if your issue is related to your account (billing issues).



I. When launching the game

1. Can't create a window display (1024x768 32 bits)

2. nel_drv_opengl_win_rd.dll is more recent than the application.

3. Microsoft Visual C++ Runtime Library - Runtime Error

4. msg.xml and database.xml files are invalid (server version signature is different)



II. When logging in the game client

1. Error Code 1 - can't connect

2. Error Code 2 - user already online, please relog

3. Error Code 10 - no mainland shard available

4. Error code 53 - not authorised to use the shard

5. Error Code 56 - bad password

6. no response from shard unifier, try later



III. When patching

1. Error encoutered while looking for files to download.

2. Patch error, please check your disk space and system settings and try again.

3. Game/Patcher communication Error. Please restart Ryzom or as a last resort use the Ryzom Installer to repair your installation.

4. Failed to launch the Ryzom Patcher...

5. Please use Ryzom Installer to repair a broken Ryzom installation.

6. This feature can only be accessed after background patching has finished. The background patching progress is indicated by the progress bar.

7. Ryzom Patcher stopped, please restart Ryzom.

8. Failed to initiate patching process because another Ryzom is already running. Please close the other Ryzom and try again.

9. Disk write error! (disk full ?)

Re: Support - List of the main error messages
 

I have problem with game. After loging to account, choosing character it started to loading game.
After few seconds it freeze, than showed me communication abou this, that 'XML reading failed.' the rest i don't remeber. There is option 'Quit' and i don't remeber second. After i choose 'Quit' show me the NEL communicate:




A failed assertion occurs
ProcName: client_ryzom_rd.exe
Date: 2007/06/20 12:47:44
File: ../include\nel/misc/block_memory.h
Line: 190
FuncName: <Unknown>
Reason: "_NAllocatedElts==0"
-------------------------------

Log with no filter:
-------------------------------

Log Starting [2007/06/20 12:46:47]
2007/06/20 12:46:47 client_ryzom_rd.exe INF 8a4 sound_driver_fmod.cpp 157 : FMod Hardware Support: 32 2D channels, 63 3D channels, 95 Total Channels
-------------------------------




What i have to do? Please help. I tryed to load game more than 10 times, error is still alive.

Re: Support - List of the main error messages
 

The first thing I would try is disabling sound using the configuration utility.

Re: Support - List of the main error messages
 

I got- Missing Required GL extension:GL_ARB_multitexture. Update your driver....

and when i go to update, it doesn't work either....

Re: Support - List of the main error messages
 

Thats an issue with your driver and OpenGL. Change your game mode to Direct3D in the config tool. Should work.

Re: Support - List of the main error messages
 

"There has been an error installing one of the Ryzom installation files. Please make sure you have sufficient disk space for the installation."



What's it mean by that? My hard drive? 'cause I got 103GB of memory left on that.

Re: [SUPPORT] List of the main error messages
 

did you click full installation?
if so, dont, and it'll install without a problem

Re: [SUPPORT] List of the main error messages
 

I'm getting the same message is skye3001, and I've tried installing without clicking full installation and it still doesn't work. I checked, I have enough space on my d drive to run the game. Any other solutions?

Re: [SUPPORT] List of the main error messages
 

there is slight chance that uRDM can help to get Ryzom installed for you.

Re: [SUPPORT] List of the main error messages
 

uRDM worked for my issue... installer would error out with the MS Error Reporting . thanks for the suggestion

Re: [SUPPORT] List of the main error messages
 

I have a patching issue where it gets to 99% complete than simply says "Patch Failed!"

Re: [SUPPORT] List of the main error messages
 

Hello!

What is going on with the servers?
I have got information that there is a big lag from game server, but it is since few days. It is impossible to play. What should i do with it to solve the problem?

Re: [SUPPORT] List of the main error messages
 

http://forums.ryzom.de/forum/showthread.php?t=31491

Take a look at this :))

Re: [SUPPORT] List of the main error messages
 

"in Stream: ./save/string_client,pack: the version in stream is newer than the class" ???

Re: [SUPPORT] List of the main error messages
 

delete it and see if it helps

Re: [SUPPORT] List of the main error messages
 

"Can't open file 'updt_nl.bat' for writing: code=13 permission denied (error code 29)"

Re: [SUPPORT] List of the main error messages
 

i have an issue with vista (but who doesnt hehe) ryzom wont open at all and ive tried repairing it but that doesnt seem to work... any idea's?

it runs the autoupdater and then nothing...
and i check the task manager and it runs a process called conime.exe then thats all...

Re: [SUPPORT] List of the main error messages
 

install it to somewhere where user has write privileges. like Documents or Desktop and not to "Program Files"

Re: [SUPPORT] List of the main error messages
 

thank you for the help i really appreciate it.
that fixed it...
now to do something about the extreme lag...

Re: Support - List of the main error messages
 

Where is the config tool? In properties of the icon?

Re: [SUPPORT] List of the main error messages
 

Ryzom runs but textures for the characters are missing and also when starting up it says The driver has failed to allocate AGP memory, this may result in perfomance and display issues, could someone help me?

Re: [SUPPORT] List of the main error messages
 

You could try by changing your 3D driver in the options to OpenGL or Direct3D, depending on what it's set to.

Re: [SUPPORT] List of the main error messages
 

I have it set to openGL with all the settings on low becuase my computer sucks and direct3D doesent work, would the low settings cuase this problem with the missing textures?

Re: [SUPPORT] List of the main error messages
 

What are your system specs?

You might get this error if your card is not AGP or if disable 'AGP for Vertices' in the game configuration is selected.

You may also need to update your video drivers.

Also if your card or system memory doesn't meet the minimum requirements.

Re: [SUPPORT] List of the main error messages
 

Another thought... Are you running on laptop? or desktop with onboard video perhaps?

Re: [SUPPORT] List of the main error messages
 

INTEL(R) EXTREME GRAPHICS REPORT


Report Date: 12/05/2007
Report Time[hr:mm:ss]: 09:10:12
Driver Version: 6.14.10.4342
Operating System: Windows NT* 5.1.2600 Service Pack 2
Default Language: English
DirectX* Version: 9.0
Physical Memory: 509 MB
Min. Graphics Memory: 1 MB
Max. Graphics Memory: 64 MB
Graphics Memory in use: 6 MB
Processor: x86
Processor Speed: 1794 MHZ

I have a desktop, and even though it says Windows NT Im using WindowsXP wich is odd. And I updated my graphics driver, and the game and everything else runs better but I still have missing textures and they get worse as the game goes on.

Re: [SUPPORT] List of the main error messages
 

Ouch. Well I believe that means you've got shared graphics (onboard/integrated) which isn't a great solution at the best of times but especially not when they are such a low spec. :(

Re: [SUPPORT] List of the main error messages
 

I guess its what to expect from a free computer. But at least it runs better, and that agp memory thing is gone.

Re: [SUPPORT] List of the main error messages
 

Well thats good news at least. =)

I guess you could disable the onboard graphics & find a graphics card to go in there as a cheap solution.

Re: [SUPPORT] List of the main error messages
 

Their is a problem their as well, this computer was given to me by my online school and must be returned in its original condition at the end of next year so tampering with it is a no no. But I can deal with the problems becuase I used to play the Ryzom beta, and what fun times those were. Hopefully ryzom lasts long enough for me to get a new computer.

Re: [SUPPORT] List of the main error messages
 

Check out this and this - hopefully it'll help somewhat

Re: [SUPPORT] List of the main error messages
 

Alas my friend, it is my computer for it lacks the power to deal with these problems, at least ryzom is playable and I can deal with the missing textures.

Re: [SUPPORT] List of the main error messages
 

Thanks, worked for me to.

Re: [SUPPORT] List of the main error messages
 

I have been able to fix the textures for the landscape but not so for the characters.

If the character is at a distance the textures are there, but only when I get up close do they turn black and white.

Re: [SUPPORT] List of the main error messages
 

its says when i try to login ERROR: Game servers are currently closed or restricted please retry later

Re: [SUPPORT] List of the main error messages
 

plz help me with this i wont work

Re: [SUPPORT] List of the main error messages
 

the game is currently being liquidated, all servers are down and won't be restarted untill theres a new buyer, could take weeks, months or even years

Re: [SUPPORT] List of the main error messages
 

Whenever I attempt to start Ryzom it redirects we to the downloader. I have already downloaded the full version. I went into unpack to start it that way but it kept saying it couldn't find certain files. What can I do so I can play?

Re: [SUPPORT] List of the main error messages
 

sooo... I downloaded the client again,after a year of not playing this, was hoping to start paying for membership and all that...now I find out the game is being liquidated,and it might take eaven years??..
since when did this all start anywayz?

Re: [SUPPORT] List of the main error messages
 

The answer is in post#13 in this very thread ;)
or you can just jump to the referenced news item from Marjo, October 2007.

Re: [SUPPORT] List of the main error messages
 

thanks.
yeah...all sounds great for those who have already subscribed, but I cant eaven log in for the free trial :/

Re: [SUPPORT] List of the main error messages
 

Noone can login servers closed too everyone

Re: [SUPPORT] List of the main error messages
 

anyone help with this problem
play for sometimes hours then get blue screen and computer reboots

error report gives me this. as the problem

C:\DOCUME~1\Gamer\LOCALS~1\Temp\WERb3fa.dir00\Mini 080608-03.dmp
C:\DOCUME~1\Gamer\LOCALS~1\Temp\WERb3fa.dir00\sysd ata.xml


played ryzom before on this system with no issues at all

system
geforce 8800gts sli enabled
2 gig ram
intel duel core
raptor 80 gig HD

Re: [SUPPORT] List of the main error messages
 

I have a problem too. Justtried to access the game and it was really poor quality graphically. Logged off to make sure Card drivers and DirectX were up to date and got the following error message on login

Error : <!doctype html public "-//ietf//dtd html
2.0//en">
<html><head>
<title>404 not found</title>
</head><body>
<h1>not found</h1>
<p>the requested url /login2/r2_login.php was not
found on this server.</p>
<hr>
<address>apache/2.2.3 (debian) php/4.4.4-8+etch6
server at su1.ryzom.com port 40916</address>
</body></html>


I hope someone still looks here so I can get this sorted as it makes no sense to me at all :P

Re: [SUPPORT] List of the main error messages
 

http://forums.ryzom.com/showthread.php?t=32262 Should help with that :)

Re: [SUPPORT] List of the main error messages
 

Deleted the client.cfg file as stated but now I can't access anything. Tried to use the configuration tool which I guess is the fixer you refered too and can't access it. Am I looking at the right thing?


Thanks for the fast response too Boroshi :)

Re: [SUPPORT] List of the main error messages
 

Forget the last post. I sometimes miss the obvious :P

Re: [SUPPORT] List of the main error messages
 

Im gettin same error as Thomas. when ive deleted client.cfg and run repair i get the error

error impossible toload version infos. please make sure ur internet connection is operating correctly.

what am i missing here?

Re: [SUPPORT] List of the main error messages
 

it works now.

Re: [SUPPORT] List of the main error messages
 

Hey I'm getting the
1. Can't create a window display (1024x768 32 bits)
message and have made sure my res is set right but I can't get into the game configuration to make the changes it suggests in there.... any ideas?