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Ryzom - Long lost account
Ryzom

Ryzom (http://forums.ryzom.com/index.php)
-   Account Support (http://forums.ryzom.com/forumdisplay.php?f=91)
-   -   Long lost account (http://forums.ryzom.com/showthread.php?t=35254)

fiendsbane April 5th, 2011 06:51 PM

Long lost account
 
Hey there,

I have played ryzom a good while back but i have a problem.

I have no recollection of what username i picked back then, i was wondering if there is a way to find this out, because if i know the name i can recover the account i think.

Anyone else had the same problem?

thlau April 5th, 2011 09:01 PM

Re: Long lost account
 
Try to contact support@ryzom.com. Maybe they can help you recover your account name :)

fiendsbane April 6th, 2011 09:23 PM

Re: Long lost account
 
Okay, progress

I have digged deep into my grey mass and found out the name again, was able to log in etc.


Next problem: Error: Your account needs a proper subscription to connect (3011)

Is there any solution of fix to this or does support have to handle this (already emailed them)

see you on atys

(ps; I cannot log in on the forums with the old account yet i can login on the main site)

coralvine April 7th, 2011 12:25 AM

Re: Long lost account
 
Quote:

Originally Posted by fiendsbane
Okay, progress

I have digged deep into my grey mass and found out the name again, was able to log in etc.


Next problem: Error: Your account needs a proper subscription to connect (3011)

Is there any solution of fix to this or does support have to handle this (already emailed them)

see you on atys

(ps; I cannot log in on the forums with the old account yet i can login on the main site)

That depends on whether you intended and attempted to pay for a subscription, or are attempting to play under the new "freemium" plan.

Only trial accounts active during or since the recent patch are able to be on the new freemium non-subscription plan. (As stated in the sticky thread discussing the new free option.) So if that was your intention, time to make a new account.

fiendsbane April 7th, 2011 01:23 PM

Re: Long lost account
 
Quote:

Originally Posted by coralvine
That depends on whether you intended and attempted to pay for a subscription, or are attempting to play under the new "freemium" plan.

Only trial accounts active during or since the recent patch are able to be on the new freemium non-subscription plan. (As stated in the sticky thread discussing the new free option.) So if that was your intention, time to make a new account.


Not really, i don't mind paying, problem is i don't have acces to payment option, all i can do is change my personal info...


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