I have had the same problem scince Oct 1st when I bought the game.
I sent about 8 different reports to the tech support e-mail, recieved prompt and friendly replies each time. Problem is no solution. After sending a dxdiag report to them the said I had 9.0b when 9.0c was out. So I downloaded c.
Still have the same problem. I m running a Nvidia card . They may have ati issues but that not the root of my problem
