Send an email to
[email protected] and give them all the details you can to help identify yourself. Ask what else you need to supply to gain access to your account again. There is a chance they will not be able to offer that information, if there is not sufficient identification, but they will let you know.
The support page:
http://www.ryzom.com/en/support.html
The support forums:
http://forums.ryzom.com/forumdisplay.php?f=90
Good luck,
- Sui