trouble at character creation screen

[azuri]

I can log in and get to the character creation and and modify my character as I want it. As soon as I hit "Finish" it asked me for the name of my character. I type in a name and hit submit and I hear this clanging sound and nothing happens. I know it's not because the name is taken because I have tried every name possible. It just wont let me name the character and continue on into the game.

Also...although I have the setting on Fullscreen mode, it still stays in windowed mode.

please someone help