Info on what happened on Monday the 1st and Tuesday

[Marjo]

It's time to give a bit more explanation on what happened on the 1st and 2nd.

There were several power cuts (the cause is still unknown) in the data center where the game servers are hosted starting from the 1st around 7 am (GMT+1). A couple of hours after the first power outage, we reopened the shards but had to close them again after we discovered a login issue. Not long after we corrected it, another power cut occured. After the shards reopened, this time we've had to deal with characters switches and needed to do a rollback to sort them out. As if it wasn't enough, when we reopened the shards around 1am on the 2nd (GMT+1) the Outposts ownerships were reset.

So yesterday on the 2nd of January, we closed the shards from 5 pm (GMT+1) to around 6:30 pm to restore the OPs as they were on the 1st before all the trouble.

Overall, the game was barely accessible and playable during most of the first day of 2007, while we were all - devs and CSRs - doing our best to solve all this mess. The website also suffered from the power outages and went back up late on the 1st. We are sorry for the inconvenience this has caused.


That's one of the many ways to start a new year... But surely not the best. Who talked about Y2K7 bug?

[hokipoki]

Thank you for the brief official statement!
Could it be a deliberate attack?

Anyway, keep up the good work!

[setstyle]

It's a relief to finally hear what actually happened (enough of the rumors and conspiracy theories I hope ), thanks for letting us know!

[ashling]

Thanks Marjo

[klaelfr]

thanks for the info.
if i remember, the datacenter is based in the UK, and there was a huge power cut issue due to the recent storms here. lots of particulars and companies have been affected by it, i wouldnt be surprised if jolt was one of them too.

[norvic]

Dunno where servers physically are but in my part of UK was alot of bad weather around that time.

Several friends had power outs, lines down etc, and on my return to work yesterday after the break all mains time clocks were ten hours out, so put it down to act of Jena and maybe cut them some slack.

Happy New Year Marjo and thanks for the reply.

[bluefve]

Thanks for the statement, Marjo! Appreciate it!

Norvic, they're in the UK.

[moyaku]

Happy New Year ! \o/

[philu]

Thanks for the info on what happened Marjo.

A bigger thanks to all those that worked so hard to put things right. Is it time you folks went to sleep now?

[mugendo]

Those times are the same as I attempted to login....erm...sorry Nevrax, I thought I was only turning off my computer

anyway, I am pleased all is running now.